Change of plans? We get it. Sometimes things happen and you need to cancel or change your trip. Here is how we handle refunds at Yamu Travels.
1. General Cancellations
Because we often act as an agent for airlines, hotels, and tour operators, our refund policy depends heavily on their specific rules.
- If you need to cancel, let us know as soon as possible.
- We will contact the travel providers on your behalf to request a refund based on their terms.
- Please be aware that many third-party providers charge cancellation fees, or offer non-refundable tickets.
2. Our Service Fees
Any service or booking fees charged directly by Yamu Travels at the time of booking are generally non-refundable, as this covers the time and effort spent putting your itinerary together.
3. How Refunds are Processed
If a refund is approved by the travel provider, we will process it back to your original payment method. Please note that it can sometimes take a few weeks for the money to actually show up in your account, depending on the provider and your bank.
4. Your Consumer Rights
Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act or the Fair Trading Act. If a service we provided directly was faulty or misrepresented, we will make it right.
Got questions?
If you aren’t sure about the cancellation rules for a specific trip before you book, just ask us! Email us at sales@yamu.co.nz